Compliance Privacy Policy

Faithful Servants Care
Effective Date: 05/01/2025
At Faithful Servants Care, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information. We are committed to maintaining the confidentiality of our clients and complying with all applicable privacy laws and regulations.
1. Information We Collect
When you register with Faithful Servants Care, we may collect the following types of information:
·      Full name
·      Date of birth
·      Home address
·      Phone number and email address
·      Emergency contact information
·      Health-related details necessary for care planning
·      Service preferences and scheduling information
·      Insurance and billing information (if applicable)
2. How We Use Your Information
We use the information you provide to:
·      Deliver appropriate and personalized in-home care services
·      Communicate with you regarding appointments, changes, or emergencies
·      Coordinate care with qualified caregivers
·      Fulfill legal and regulatory reporting obligations
3. Information Sharing and Disclosure
We may share your information with:
·      Our licensed caregivers and office staff involved in your care
·      Emergency responders when necessary
·      Government agencies if required by law
·      Insurance or billing entities as necessary for payment processing
·      We do not sell or rent your personal information to third parties.
.      Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.
4. How We Protect Your Information
Faithful Servants Care uses secure systems and procedures to protect your information, including:
·      Secure digital storage and encrypted communications
·      Employee confidentiality training and agreements
·      Restricted access to client records
·      Routine audits of our data handling practice
5. Your Privacy Rights
As a client, you have the right to:
·      Access and review your personal information
·      Request corrections to inaccurate or outdated information
·      Withdraw or modify your consent for information sharing (subject to legal and care-related limitations)
·      File a complaint regarding misuse of your personal data
·      To exercise these rights, please contact our office using the information below.
6. Updates to This Policy
We may revise this Privacy Policy as needed. When updates occur, we will notify you through email, mail, or in person. The latest version will always be accessible on our website or available upon request.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:

Faithful Servants Care
Phone: (252) 606-4349
Email: Joy@FaithfulServantsCare.com

SMS Terms & Conditions

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Faithful Servants Care, you may receive messages related to the following:
  • Scheduling communications with clients and employees
  • Follow-up messages
  • Invoice due reminders
 
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 20 SMS messages per week related to your scheduling, care or Invoice reminders.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Faithful Servants Care in the following ways:
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Here
8- Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary
You can text us at (252) 606-4349 for information regarding our services. By texting Faithful Servants Care at (252) 606-4349, you agree to receive messages regarding appointment reminders, schedule updates, caregiver assignments, service notifications and general client support from Faithful Servants Care. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit Privacy Policy and Terms to see our privacy policy and SMS Terms for our Terms of Service.